Legal

Cookie Policy

Information about which cookies we use, why we use them, and how you can control them.

Last updated April 2026

What are cookies?

Cookies are small text files that are stored on your computer, smartphone or other device when you visit a website. They are sent from the web server to your browser and returned to the server on your next visit, allowing the website to recognise your browser.

Cookies serve various purposes: they allow you to stay logged in between page loads, keep your shopping cart saved, and help us understand how visitors use our website so we can continually improve it.

There are two basic types of cookies: session cookies are automatically deleted at the end of your browser session. Persistent cookies remain stored on your device until they expire or you manually delete them.

Legal basis: Technically necessary cookies are set on the basis of Art. 6 (1) f GDPR (legitimate interest). All other cookies are only set with your express consent pursuant to Art. 6 (1) a GDPR.

Which cookies do we use?

We use cookies in four categories. Technically necessary cookies are always active and cannot be disabled, as they are essential to the operation of the shop. All other categories are only set with your consent.

Necessary cookiesAlways active — technically required for shop operation. No consent required.
Preference cookiesOptional — store your personal settings such as language and currency.
Analytics cookiesOptional — anonymously measure website usage to help us improve our services.
Marketing cookiesOptional — enable personalised advertising on other websites and platforms.

Necessary cookies

These cookies are essential for the proper operation of our shop. Without them, basic functions such as the shopping cart or checkout process would not work. They cannot be disabled via our cookie banner.

Shopify — Shop platform
Core online shop functionality
Required
Cookie namePurposeProviderDuration
_shopify_sessionSession management, cartShopify Inc.Session
cartStore shopping cart contentsShopify Inc.2 weeks
secure_customer_sigCustomer authenticationShopify Inc.20 years
_shopify_countryCountry settingShopify Inc.Session
cookieconsentStores your cookie consentRacentis1 year

Preference cookies

Preference cookies allow us to remember choices you've already made so we can offer personalised features on your next visit — for example your preferred language or currency setting.

Shopify — Settings
Language and currency preferences
Optional
Cookie namePurposeProviderDuration
_shopify_currencyStore preferred currencyShopify Inc.Session
_shopify_languageStore preferred languageShopify Inc.Session
Consent required: These cookies are only set if you have consented in the cookie banner. You may withdraw your consent at any time.

Analytics cookies

Analytics cookies help us understand how visitors interact with our shop. The data collected is anonymised and used exclusively to improve the website — we cannot use it to personally identify you.

Google Analytics
Website usage analysis (anonymised)
Optional
Cookie namePurposeProviderDuration
_gaDistinguish usersGoogle LLC2 years
_ga_*Store session stateGoogle LLC2 years
_gidDistinguish users (daily)Google LLC24 hours
IP anonymisation: We use Google Analytics with IP anonymisation (anonymizeIp) enabled. Your IP address is truncated within the EU before being transferred to Google. Google processes this data in accordance with its own privacy policy: policies.google.com/privacy.

Marketing cookies

Marketing cookies are used to show you relevant advertisements on other websites and social networks. They allow us to measure and optimise the success of our advertising campaigns.

Meta Pixel (Facebook)
Conversion tracking and retargeting
Optional
Cookie namePurposeProviderDuration
_fbpFacebook browser IDMeta Platforms3 months
_fbcFacebook click trackingMeta Platforms3 months
Consent required: Marketing cookies are only set with your express consent. You may withdraw consent at any time via our cookie banner or settings.

Third parties & privacy policies

Some of the cookies we use are set by third parties. These providers process data in accordance with their own privacy policies. Below you will find links to the privacy policies of the most important third parties:

Manage & disable cookies

You have various options to manage or disable cookies. Please note that disabling certain cookies may limit the functionality of our shop.

Cookie banner: On your first visit our cookie banner appears. You can set your preferences there and change them at any time via the "Cookie settings" link in the footer.
Browser settings: Most browsers allow you to block or delete cookies. See the "Browser guides" section below for instructions.
Disable Google Analytics: Via the browser add-on at tools.google.com/dlpage/gaoptout
Your Online Choices: Manage interest-based advertising at youronlinechoices.com

Delete cookies in your browser

Google Chrome
Settings → Privacy and security → Cookies and other site data
Open guide →
Mozilla Firefox
Settings → Privacy & Security → Cookies and Site Data
Open guide →
Microsoft Edge
Settings → Cookies and site permissions → Manage cookies
Open guide →
Apple Safari
Settings → Privacy → Manage website data
Open guide →

Your rights

With regard to the personal data processed through cookies, you have the following rights:

Withdraw consentYou can withdraw any consent given at any time with effect for the future — via the cookie banner or by emailing us.
Right of accessYou have the right to obtain information about the personal data stored via cookies (Art. 15 GDPR).
ErasureYou may request the deletion of data collected via cookies, unless statutory retention obligations apply (Art. 17 GDPR).
ObjectionYou may object to the processing of your data based on legitimate interests (Art. 21 GDPR).
Complaint: You have the right to lodge a complaint with the competent data protection supervisory authority. For North Rhine-Westphalia: State Commissioner for Data Protection and Freedom of Information NRW — www.ldi.nrw.de

Contact for questions

If you have any questions about our cookie policy or the processing of your personal data, please contact us:

CompanyRacentis — Owner: Stefanie Ihnow-Hamm
Emailinfo@racentis.com
AddressErich-Klausener-Str. 20b, 41466 Neuss, Germany
Last updatedApril 2026