Order management

Cancel an order

Would you like to cancel an order or exercise your statutory right of withdrawal? Fill out the form — we will process your request quickly and easily.

Withdrawal period

14 days

Cancellation request

Fill in all mandatory fields — we will process your request within 24 hours

Order details

Order number *

e.g. #1234 or 1234

Order date *

When did you place the order?

Order email address *

The email you used to place the order

Items to cancel *

Which items would you like to cancel?

Personal details

First name *

Last name *

Phone

Company / event

Type of cancellation

I would like to *

Reason for cancellation *

Further details *

Please describe your request as precisely as possible

Refund

Preferred refund method

I agree that my details are processed to handle my cancellation request per the privacy policy. * I confirm that all details provided are correct and complete and that I am authorised to submit this cancellation. *

Request successfully submitted

Your cancellation request has been submitted. You will receive a confirmation email shortly. Our team will get back to you within 24 hours.

Your reference number: —

Questions? Write to us at info@racentis.com

Important deadlines

Withdrawal period14 days

Processing24 hrs

Refund14 days

Custom itemsNo withdrawal

Not yet shippedFree of charge

How it works

Fill in the form — provide all mandatory fields completely

Receive confirmation — by email within 24 hours

Review — we check eligibility and order status

Refund — within 14 days via the original payment method

Note on custom-made items: Printed items or products made to customer specifications cannot be withdrawn per § 312g (2) no. 1 BGB once production has started.

Prefer to contact us directly?

info@racentis.com

+492131 776 808 100

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